Refund policy
A report is digital content delivered right after payment. We want you to be satisfied, so we refund in these cases:
- Not delivered: the report did not appear in your account or the PDF would not open, and we could not fix it within 2 business days.
- Wrong property: you bought a report for the wrong address by mistake and tell us within 7 days, before downloading the PDF. We can also move the purchase to the right address instead.
- Duplicate purchase: you were charged twice for the same address.
- 20-report pack: refundable in full within 30 days if no credit has been used; after that, unused credits stay in your account.
- Unlimited hour: refundable if it was bought by mistake and no report was opened with it.
- Material error: the report attached records to the wrong lot. We will correct the report or refund it.
Because the report reflects public records, we do not refund because a record was missing from a public source, because the property’s situation changed after the report date, or because the findings were not what you hoped.
To ask for a refund, email hello@vancouverdossier.com within 30 days of purchase with the address and the email you used. Approved refunds go back to the original card through Stripe, usually within 5–10 business days.
This policy does not limit rights you have under the BC Business Practices and Consumer Protection Act.